How can I make a Price Comparison Request?
Download, complete and fax the Request Form to 972-767-3332 before 11:59 PM (CST)
on the day of your booking with Rovia or send via e-mail to
Requests will be verified within 5 working days.
Requests which have been validated by Rovia and are in full compliance to the terms
and conditions of this program will be awarded 150% of the price difference in RoviaBucks
within 10 business days.
At Rovia, YOU are the most important part of our business.
Booking travel online should be quick and easy…not to mention affordable. At Rovia,
we get it. That’s why we offer a same-day price comparison pledge.*
In the unlikely event you find the same flight or hotel for less, we’ll refund you
150 percent of the difference in RoviaBucks.*
You read that right—150 percent!!
We believe in what we do and in the importance of peace of mind. So go ahead; plan
your next flight or hotel. We’ve got your back.
Want to get in on this offer? Ensure you’ve completed the following:
- Login as a preferred customer or a member and book a valid flight or hotel on corp.rovia.com or any subdomain of this site (xxxx.rovia.com).
- Download and complete the Price Comparison Request Form.
- Fax the completed Price Request Form, screen shot with lower price clearly visible
and a screenshot of your booking through Rovia to 972-767-3332.
(Please ensure that the return e-mail is clearly legible on the Price Request Form).
You may also e-mail your submission to email@example.com
with the documents scanned as attachments.
- You must send all the above mentioned documentation for price comparison by
11:59 PM (CST) on the day you booked your fare.
Need assistance? Call 972-805-5200.
* Terms and conditions apply
Our hours are from 7 a.m. to 8 p.m. (CST) Monday through Friday and 7:00 a.m. to
7:00 p.m. (CST) on Saturday and Sunday.
Introducing a breakthrough in booking technology: RateShrinker.
How Does RateShrinker Work?
As soon as you hit the “Purchase Now” button, RateShrinker automatically goes to work,
searching our database of suppliers. It looks for any lowering of rates for your selected
room type and hotel and for air to see if fares have been lowered for your flight.
Phase 1:The First 24 Hours.
If Rovia bucks were used the difference in the original fare and the lower
fare will be credited right back to your Rovia Bucks account. For credit
card bookings you will be charged the lower fare.
Phase 2: After the First 24 Hours and Until Your Flight Departs.
At this point, the “void window” is closed.In most cases,airlines apply penalties
to reissue tickets, which can range from $50 to $300, depending on the carrier.
RateShrinker takes these penalties into account while actively looking
for lower fares. If a lower fare is found and the difference between the original
and lower fares exceeds the airline's penalty charge, we'll reissue your ticket
at the lower fare and give you the value back in the form of airline credits.
Let’s say you reserve and pay for a room with one queen bed at Hotel Rovia.
RateShrinker immediately starts searching for a lower price at the same
hotel for a room with one queen bed. If a better rate is found, your room
will be rebooked at the lower price. In case of a pre-paid booking we’ll
refund you the difference. In case of a post paid booking paid by credit
card the hotel will charge the lower rate & if it was paid by Rovia Bucks
we’ll credit the difference to you.
Watch your inbox because you’ll receive an email with a new hotel
Remember, RateShrinker's technology will only reissue airline tickets or
rebook hotel reservations when it's in our customers’ best interest.